System eligibility
The system and alarm receiving arrangements must meet the applicable technical and procedural requirements.
Intruder alarm response
Police Response
for Intruder Alarms
Police attendance is not automatic when an alarm activates. It depends on the alarm system, monitoring arrangements and premises meeting the current NPCC requirements, including an active Unique Reference Number (URN) where required.
URN and records
A valid premises URN and accurate site information are required for police response.
Maintenance and false alarms
Ongoing maintenance and alarm performance are part of continued response eligibility.
How we support your site
Planned work.
Clear records.
What needs to be in place?
For police response, the alarm company and monitoring arrangements must meet the current NPCC requirements. The system must be maintained, the relevant certification and response criteria must be met, and the police force must have issued a valid URN for the premises.
Ongoing compliance matters
A URN is tied to the premises and its approved arrangements. Changes to the system, site details, keyholders or monitoring may need to be recorded. False alarm performance and response conditions can affect whether police response continues. Attendance always remains subject to the force’s current policy and assessment.
Our local status
Optimal Fire & Security Ltd is included on the Thames Valley Police and Hampshire Constabulary compliant installer/maintainer lists. This relates to eligible security system work and police response arrangements; it is not a general endorsement by either force.